etp messages arrive on your BlackBerry smartphone
ResolutionSummary of Resolutions
The following are possible resolutions for this issue.
Cause 1
The BlackBerry smartphone and/or the BlackBerry Desktop Manager have been configured to use the BlackBerry Enterprise Server or the BlackBerry Desktop Redirector option.
Resolution
First, remove all of the Desktop service books from the BlackBerry smartphone.
- From the Home screen on the BlackBerry smartphone, click Options.
- Click Advanced Options.
- Click Service Book.
- In the service book list, select the Desktop [CMIME] service book.
- Display the menu and select Delete.
- In the service book list, select the Desktop [CICAL] service book.
- Display the menu and select Delete.
If either the Email Settings or Redirector Settings icon is displayed, uninstall BlackBerry Desktop Manager or modify the configuration of the BlackBerry Desktop Manager to support the BlackBerry Internet Service. For instructions on uninstalling the BlackBerry Desktop Manager, see KB02206. For instructions on modifying the installation to support the BlackBerry Internet Service, see KB03179.
Note: If you choose to reinstall BlackBerry Desktop Manager, be sure to choose the BlackBerry Internet Service option when prompted during the installation process.
Cause 2
The BlackBerry smartphone user is running Enterprise Activation on a BlackBerry smartphone that is set up only for the BlackBerry Internet Service.
Resolution
After 24 hours, the Enterprise Activation process will time out and the messages will stop. Hide the icon if it appears again on the BlackBerry smartphone.
1
Article Information
Problem Frequent email messages from network@etpXX.etp.XX.blackberry.net (where XX are variables depending on your location) appear on the BlackBerry smartphone and/or the email client (for example, Microsoft® Outlook®) that is associated with the email account. The body of the email message displays the following: This message is used to carry data between the BlackBerry Handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server. The email message also contains an ETP.DAT attachment. Cause Summary of Causes This issue could be caused by the following: 1. The BlackBerry smartphone and/or the BlackBerry® Desktop Manager have been configured to use the BlackBerry® Enterprise Server or the BlackBerry® Desktop Redirector option. 2. The BlackBerry smartphone user is running the Enterprise Activation process on a BlackBerry smartphone that is set up only for the BlackBerry Internet Service.| Creation Date | May 24,2009 |
| Article Tags | Blackberry etp Email |
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